Another Training that Didn’t Stick! Why We Fail at Interpersonal Communication Training

On-Demand

Your organization may provide training programs in assertiveness, conflict resolution, difficult discussions, and other communication-based tools. Participants are enthused. They try the tools and skills. Yet six months later, for many programs, it may feel as though the training never happened. Was the training bad? No. Did the participants try? Probably. So why doesn’t the training stick? The problem with most communication related training programs is that the emphasis is on the skills and tools and ignores the underlying HUMAN system behaviors that perpetuate the misunderstandings and communication breakdowns for which the tools are designed.

Learning Objectives:

1. Discuss the communication model with an emphasis on the function of the closed loop.
2. Describe the impact of the neuronal system on interpretation of messaging.
3. Evaluate communication situations for behavioral hardwiring opportunities.

Speakers:

Geri Amori brings more than 30 years’ experience in healthcare Risk Management, nine years in mental health care delivery, and more than 40 years as an educator. Now in the Refocused stage of life, she is the principle of Amori Associates, LLC through which she plans to continue her work bringing understanding and application of the uniquely human implications of communication to support healthcare delivery, risk management/patient safety. She served Coverys/Med-IQ for 15 years first as Director of Education, then Vice President for Academic Affairs. In both roles, she directed and delivered meaningful education on risk management and patient safety issues. She is best known for her work with the American Society for Healthcare Risk Management, receiving both the Distinguished Service award and the Presidential Citation for lifetime achievement, in addition to the Journal Author Award and the designation of Distinguished Fellow.

Member: $39.00
Non-Member: $99.00