Using a Totals Systems Approach to Connect Communication, Apology and Resolution to Safety and Risk Management

Join us for an essential webinar on "Using a Totals Systems Approach to Connect Communication, Apology and Resolution to Safety and Risk Management," where we will delve into how proactive risk management, effective leadership, and clear communication are critical for enhancing patient safety and trust. Explore the Total System Approach (TSS) and its benefits in improving error reporting, fostering a culture of safety, and reducing legal and financial risks. Tailored for healthcare risk professionals, this session will equip you with strategies to recognize and address potential failures, meet legal and ethical obligations, and implement effective error disclosure programs. By the end, you'll gain valuable insights into adopting a proactive risk management approach, promoting a culture of learning, and minimizing risks associated with adverse events. Don’t miss this opportunity to advance your understanding and practices in patient safety. Register now to secure your spot!

Learning Objectives:

1. Summarize the importance of effective communication and resolution with a Total System Safety (TSS). 

2. Examine specific strategies to implement a communication, apology and resolution program designed to effectively communicate with patients (Pts) and families following a safety event. 

3. Propose alternative solutions to disclosure to improve patient safety event reporting within safety and risk management programs.

Speaker:

Jeri Stoltzfus

Member: $39.00
Non-Member: $99.00

Event Schedule by Time Zone: 
Pacific: 10 AM to 11 AM
Mountain: 11 AM to 12 PM
Central: 12 PM to 1 PM
Eastern: 1 PM to 2 PM