Staff Resilience and Well-Being Tip Sheet

High-acuity transfers are high-risk moments. Patients are unstable, teams are moving fast, and critical information can be lost during handoffs. This tip sheet provides a clear, operational guide organized to help teams plan safer transfers, strengthen communication and reduce preventable harm.

Who it’s for:

Nurses, physicians, APPs, and frontline care teams
Registration, admitting, and scheduling staff
Lab, radiology, imaging, and procedural areas
Pharmacy teams and medication safety leaders
Risk, quality, and patient safety teams

What it can be used for:

Reinforcing two-identifier practices at every point of care
Reducing wrong-patient orders, labels, specimens, and documentation
Improving wristband accuracy and barcode scanning reliability
Strengthening safety at transitions (admit, transfer, discharge)
Training new staff and standardizing workflows across sites
Supporting audits, rounding, and compliance monitoring

What’s inside:

Situation: Common scenarios where ID errors occur (similar names, high volume, interruptions)
Background: System factors that increase risk (workarounds, EHR issues, label printing, registration gaps)
Assessment: Where to look for vulnerabilities across intake, bedside care, diagnostics, and procedures
Recommendations: Practical steps to standardize identification, reduce workarounds, and confirm identity

Access the Tip Sheet

Resilience is a coping skill that reduces burnout in demanding circumstances—and it is needed now more than ever in the health care community. Read recommendations for helping your organization determine its level of workforce well-being and predict clinical and operational outcomes.