On-Demand Educational Webinars

This webinar discusses ERM as a holistic approach and how it ensures that clinical safety and risk management assume their proper roles as part of the cross-functional ERM leadership team.
This webinar discusses how a physician's behavior can create patient safety concerns and how the risk manager can influence culture of safety and employee morale.
Discover what to consider when striving to improve communication processes among staff as well as between patients/families and the health care team.
An overview of the cognitive interviewing (CI) protocol and development, delivery, and initial successes of two CI training programs.
Best practices and a road map for those responsible for patient safety for how to design and implement a procedural sedation risk assessment.
This presentation addresses how "bad apple" claims can spiral into complex situations involving licensing and accreditation issues, criminal investigations, and ethical dilemmas.
Learn how to showcase your claims program while also making sure that you are getting the services you need from your third-party administrator (TPA).